Category: Customer Service

New Products need People to Survive

New Products need People to Survive

It used to be that people needed products to survive. Now products need people to survive. ~Nicholas Johnson Not surprising, with consumerism being the norm these days. I used to have a green fan sitting on my desk. I remember my father used to take it apart every fortnight to give it a thorough wipe …

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Small Business Web Hosting

Small Business Web Hosting

In our previous post, we talked about web sites and translations. Thank you for your comments and feedback. But one of the challenges facing many of us, other than creating a great website, is how to get started in the first place. Many times, web hosting becomes the first biggest hurdle. Yes, it is not …

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Soaring Eagle, Rising Sale

Soaring Eagle, Rising Sale

I just read the following at Mr Harvey Mackay’s column and believe everyone in marketing should know this The Research Institute of America conducted a study for the White House Office of Consumer Affairs, which found: Only 4 percent of unhappy customers bother to complain. For every complaint we hear, 24 others go excommunicated to …

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CRM Is the Cheapest Form of Marketing

CRM Is the Cheapest Form of Marketing

Customer Relations Management (CRM) is an essential component of marketing but many people – even marketers – see it as a separate and non-related entity. A while back, I shared in my post Why Customer Service is Even More Important these days an unpleasant experience at a well known electronics store. I was a willing …

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Secret Shopping Service on the Prowl

Secret Shopping Service on the Prowl

Whether you are a marketer or a business owner, do you have ready answers for the following questions? Do you know what takes place in your business when you are absent? Are your customers receiving the level of service they deserve and expect? Are they happy with their experience and would they return for more? …

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Why Customer Service is Even More Important these days?

Why Customer Service is Even More Important these days?

Everyone knows that customer service is important. However, most are clueless about how customer service can have a direct impact in their lives. If everyone knows customer service is important, why do most of us only pay lip service to it or adopt a lukewarm attitude towards providing an excellent customer service? This is a …

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