How to Improve Customer Service with No Budget?

How to Improve Customer Service with No Budget?

How can small companies improve their customer service today? This is an especially important question because today’s consumers have been so pampered by the large companies so much, everyone expects the same level of personal service everywhere they go.

If you have a problem with your credit card, you pick up the phone, make a call and expect someone to speak with you and solve your problem. Can you afford to provide live support at this level for yor clients?

Even if you were willing to make the effort, the cost of running phone lines and staffing would scare most small businesses from entertaining such ideas.

One way to get around this is to use the Internet. Live chat is really becoming a powerful, affordable alternative for smaller companies. There are many good live chat software that you can choose from today. Or, forget setting one up for yourself and just use an online service like what you find on livemoz.com

With tools like these, smaller companies have a chance to compete with larger ones without breaking the bank.

One Reply to “How to Improve Customer Service with No Budget?”

  1. I have noticed many companies providing live chats. Great idea. They provide a quick and easy form of conversation without having to deal with robots on the phone, and endless holds. Great post, nice work.

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